At GTcree, we are committed to providing prompt, helpful, and professional support for all our customers. This Support Policy outlines the scope, availability, and expectations for our customer support services.

Support Channels

You can contact our support team through the following methods:

• Email: sales@getgroup.pk
• Contact Form: Available on our Contact Us page
• Live Chat (if available): Accessible on the bottom-right corner of our website during support hours

Support Availability

Our support team is available during the following hours:

• Monday to Saturday: 9:00 AM – 6:00 PM (GMT or local time)
• Weekends & Holidays: Limited or no availability

We aim to respond to all inquiries within 24–48 business hours.

Scope of Support

We offer assistance with the following:

• Order inquiries and tracking
• Product questions and specifications
• Returns, exchanges, and refunds
• Account-related issues
• Website functionality and technical issues

What’s Not Covered

Our support team does not cover:

• Custom design requests (unless part of the service offered)
• Technical support for third-party products
• Issues due to unauthorized modifications or misuse
• Support requests outside of normal business hours (unless urgent and pre-arranged)

Customer Responsibilities

To ensure efficient support, customers should:

• Provide a clear and concise description of the issue
• Include order numbers or relevant screenshots when applicable
• Maintain respectful communication with our support staff

Escalation

If your issue is not resolved to your satisfaction, you may request to escalate your case. Please indicate "Escalation Request" in your subject line or email body.

Feedback

We welcome your feedback to improve our support experience. Send comments to: sales@getgroup.pk

Need Help?

Reach out to us at:

Email: sales@getgroup.pk
Website: www.gtcree.com