Support Policy Page
At GTcree, we are committed to providing prompt, helpful, and professional support for all our customers. This Support Policy outlines the scope, availability, and expectations for our customer support services.
Support Channels
You can contact our support team through the following methods:
- Email: sales@getgroup.pk
- Contact Form: Available on our Contact Us page
- Live Chat (if available): Accessible on the bottom-right corner of our website during support hours
Support Availability
Our support team is available during the following hours:
- Monday to Saturday: 9:00 AM – 6:00 PM (GMT or local time)
- Weekends & Holidays: Limited or no availability
We aim to respond to all inquiries within 24–48 business hours.
Scope of Support
We offer assistance with the following:
- Order inquiries and tracking
- Product questions and specifications
- Returns, exchanges, and refunds
- Account-related issues
- Website functionality and technical issues
What’s Not Covered
Our support team does not cover:
- Custom design requests (unless part of the service offered)
- Technical support for third-party products
- Issues due to unauthorized modifications or misuse
- Support requests outside of normal business hours (unless urgent and pre-arranged)
Customer Responsibilities
To ensure efficient support, customers should:
- Provide a clear and concise description of the issue
- Include order numbers or relevant screenshots when applicable
- Maintain respectful communication with our support staff
Escalation
If your issue is not resolved to your satisfaction, you may request to escalate your case. Please indicate "Escalation Request" in your subject line or email body.
Feedback
We welcome your feedback to improve our support experience. Send comments to: sales@getgroup.pk
Need Help?
Reach out to us at:
Email: sales@getgroup.pk
Website: www.gtcree.com
